Known Issues and Workarounds

The following is a list of known issues and workarounds.
  • Issue: The desktop shortcut is linked with a batch file. If the Windows User Account Control (UAC) is enabled, the privilege escalation prompt is not presented for users who have administrative privileges, but not administrator resulting in access denied message.

    Workaround: Enter the LSA URL, localhost:port directly into the browser

  • Issue: The event API length for the serial number field is 10 characters. Only 10 characters are displayed in the event data for the PD serial number.

    Workaround: None.

  • Issue: When heavy I/Os are active, LSA may be slow and the user may see stale data.

    Workaround: Refresh the browser or restart the LSA service to retrieve the updated data.

  • Issue: When the user enables or disables a controller, the controller is not loaded or unloaded in LSA by default.

    Workaround: Restart the LSA service to retrieve the updated controller list.

  • Issue: A repurposed event occurs.

    Workaround: Restart the LSA service.

  • Issue: Only the GUI is branded per HPE terminologies. Downloaded files are not branded.

    Workaround: None.

  • Issue: Light Weight Agent only allows two Snapdump files to be downloaded at a time.

    Workaround: None.

  • Issue: An IR/IT firmware downgrade is not supported from one phase to another phase due to limitations in underlying layers.

    Workaround: None.

  • Issue: LSA does not detect all the controllers in a HyperV Environment when the controller passthrough is enabled or disabled.

    Workaround: Restart the LSA service to reload and update the library.

  • Issue: LSA may be inaccessible after a successful firmware update while I/O's are occurring.

    Workaround: Restart the LSA services.

  • Issue: LSA may hang when downloading support logs on multiple clients.
    Workaround: Restart the LSA services. Collect logs from one client at a time during non-heavy IO or drive/blackplane operations.
    Note: Downloading the support log is available only for admin users.
  • Issue: Allows the Guest user to log in when the Guest user is disabled through the User Accounts.
    Workaround:
    1. Open the Command Prompt.
    2. Enter lusrmgr.msc.
    3. Select Users, then Guest.
    4. Right-click on the Guest User, and select the Properties option.
    5. Select the check box, Account is Disabled, if not already selected.
  • Issue: The server response of IPv4 and IPv6 addresses groups are intermixed in the presence of multi NIC cards.

    Workaround: None.

  • Issue: When an auto rebuild is enabled, multiclick PD actions are not updated properly.

    Workaround: Manually refresh the page.

  • Issue: Google Chrome may not position popup windows correctly.

    Workaround: None.

    Version: 61.0.3163.100 and later

  • Issue: When using Mozilla FireFox, do not save the user name and password, or click the user name text box to enable saving.

    Workaround: None.

  • Issue: Operations performed during an online controller reset fail.

    Workaround: Do not perform any operation in LSA during an online controller reset.

  • Issue: Zoom operations.

    Workaround: Do not zoom operations on a browser until the monitor resolution is low.

  • Issue: Performing any action (for example, Configuration) from the Server summary page, then manually refreshing the page causes the user to be redirected to the initially selected Action page.

    Workaround: Do not perform a manual refresh.

  • Issue: Converting a JBOD PD from JBOD to UG causes the application to display different action menu names. LSA displays it as Make unconfigured good.
  • Issue: If the same dedicated spare is assigned to multiple drive groups, you may see inconsistency in the Element Count and DHSP Element selection check boxes on the Controller page.
  • Issue: In MegaRAID, when the patrol read is running at the physical drive level, it is a controller level operation. Each individual physical drive patrol read progress bar will not disappear after completing 100%.

    Workaround: Wait for all of the physical drive progress bars to complete. Once all of the physical drive progress bars have reached 100%, they disappear.

  • Issue: During installation or uninstallation, the publisher can show as unknown on the User Account Control message box.
  • Issue: LSA does not allow the physical drive to be selected from non-spanned volumes or spanned volumes.
  • Issue: The Modify option for the existing setup.exe does not work.

    Workaround: Uninstall and reinstall the build instead of using the Modify option.